Bon Temps LLC • Cancellation & No-Show Rules
Cancellation Policy
This policy explains how cancellations, no-shows, late changes, unreachable customers, inaccessible locations, and operational interruptions are handled.
Before Approval
Requests that have not been approved may generally be canceled without service charge unless Bon Temps has already spent time, travel, coordination, purchasing, or preparation on the request.
After Approval
Once a request is approved, Bon Temps may reserve time, decline other work, begin travel, prepare supplies, coordinate timing, or hold availability. Cancellations after approval may result in partial or full charges depending on timing and work already performed.
Last-Minute Cancellations
Last-minute cancellations may be non-refundable or partially refundable depending on reserved time, travel already started, work already performed, and operational loss.
No-Shows
Customers who do not appear, become unreachable, provide incorrect locations, refuse to meet at a safe pickup point, or delay service beyond a reasonable wait period may be treated as a no-show. No-shows may be fully billable.
Late Changes
Added stops, new destinations, longer wait time, changed pickup points, extra passengers, or changed request details after approval may require updated pricing or may be refused.
Weather, Flooding, Traffic & Road Closures
Bon Temps may cancel, pause, reroute, or relocate service due to flooding, weather, police barricades, road closures, parade routes, accidents, construction, or unsafe conditions. These conditions may affect refund eligibility.
Unsafe Conduct
Bon Temps may cancel or terminate service due to threats, harassment, abusive language, excessive intoxication, unsafe behavior, illegal activity, property damage, or conduct that creates risk.
Bon Temps Cancellation Rights
Bon Temps LLC reserves the right to cancel, refuse, modify, delay, relocate, or terminate service when conditions become unsafe, inaccessible, illegal, unrealistic, threatening, or operationally unreasonable.