Communications Center

Unified SMS, email, client/helper messages, canned responses, automated notices, and searchable message audit logs.

Canned Messages Dashboard

Composer

SMS + Email

Live Client Conversation

Client
I’m wearing a blue shirt and green pants standing near the corner waiting for you.Customer • SMS
Thank you for the update, I’ll be there shortly.Bon Temps • SMS + Email
Can you also grab cookies when you pick up the pie?Customer • SMS

Helper Messages

Operator ↔ Helper
Kelly Helper Updated: Customer added eggs. New amount approved. Please continue with updated task. Sent • SMS
Billy Helper Please confirm airport terminal before leaving pickup location. Sent • SMS

Automated Messages

System Sent
Helper Assigned Hi, Kelly will be assisting you today in a Blue Honda Accord. This is an automated message from Bon Temps NOLA. To stop automated messages, reply STOP.
Helper Assigned Hi, Billy will be assisting you today in a Black Chevy Tahoe. This is an automated message from Bon Temps NOLA. To stop automated messages, reply STOP.
Helper Availability Auto Reply Hi John, you have been marked available for Bon Temps tasks.
Helper Unavailable Auto Reply Hi John, thank you for your time. You have been marked unavailable.

Canned Messages

Editable
ArrivalHi, I have arrived.
Delivery PlacedHi, your order was placed where requested.
PIN RequestPlease provide your delivery PIN to complete this task.
DelayWeather or traffic may slightly delay service.

Message Audit / Logs

Searchable Proof

Alerts

Today
Flight Reminder

April airport pickup scheduled for 3:00 AM.

Flood Warning

Possible delays near Mid-City and Uptown.

Payment Failed

Tom’s payment requires manual review.

Customer Reply

Kelly approved updated ETA.

Task Reminder

Dry cleaning pickup due in 14 minutes.